Effective Date: March 12, 2021

To view prior versions of this Privacy Policy, please [click here].


When you use Infoworks to automate your enterprise data operations, you trust us with your information. We are committed to keeping that trust in our company and our products and services. Inforworks.io, Inc., together with its subsidiaries and affiliates, (“Infoworks”) respects your concerns about privacy and we want you to know what information we collect, how we collect it, what we do with it, the data security measures we take, and how to contact us if you have any questions or concerns about privacy and your information.

This Privacy Policy explains how we collect and use information to provide our products and services, and governs your use of our websites (e.g. www.infoworks.io and docs.infoworks.io) and other online services that we operate, partner with or link to. The practices described in this Privacy Policy are subject to applicable laws and we only engage in the practices we describe if permitted by law. We may also have specific privacy notices that apply only to certain of our products and services and those may be found in the information relevant to that particular product or service.

By providing information to us or by using our products or services, you agree to the terms and conditions of this Privacy Policy.

Our Products and Services

Infoworks is dedicated to providing end-to-end automation of big data workflow processes which are agnostic of the data source, data platform utilized or the analytics to be run. We are headquartered in the United States and provide our products and services from our primary location in Palo Alto, California.

Information We May Collect

We collect certain information from you in order to pursue our lawful business interests, including providing you with access to our products and services, improving your experiences with us, communicating with you in connection with or regarding our services, and to enhance and improve our products and services based on insights we are able to obtain from your information.

We collect only the information necessary to fulfill our lawful business interests and keep your information for only as long as is necessary to fulfill those interests. In some instances, our products and services interact with those of other companies and you may have additional or different privacy and data security rights and concerns with those companies.  For our products and services to operate properly, you may have to provide us with certain personal information and if you choose not to do so, we may not be able to provide you with requested products or services or they may not operate properly or with full functionality.

We may also combine your information with publicly available information and information we receive from or cross-reference with select partners and others. By combining this information, we are better able to communicate with you about our products and services and personalize your user experience with us, such as through relevant communications, tailored suggestions, and special offers.

We collect the following types of information related to you or your use of our products and services:

— Information you provide to us.

You may be prompted to provide some or all of the following types of information in order to directly communicate with us, to access and use our products and services, to pursue employment with us, or to access and use the websites:

If you choose to withhold any of the foregoing or other reasonably requested information, it may not be possible for us to communicate with you or your experience with Infoworks products and services or our websites may not be optimized.

— Information We Automatically Collect.

By using our websites and our products and services, Infoworks automatically collects certain types of information, including:

— Cookies and similar technologies.

We may use cookies and similar technologies like tags, pixels, web beacons, and local storage to collect information about how you use Infoworks and to provide additional features to you. We may also record and use log file information or device identifiers reported from your personal devices or from your browser when you access our websites or our products and services, or through targeted services placed by us or trusted third parties.

We use these technologies, for example, to help us recognize your browser, to save and remember any preferences that may have been set, to help us customize our products and services for your use, to provide customized content to you, and to help measure and research the effectiveness of our websites, content and our products and services.

If you do not want information to be collected through cookies when using our websites, there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. For Infoworks customers who are California residents, you may request certain information from us regarding disclosure of your personal information to third parties for direct marketing purposes. If applicable to you as a California resident, you may make such a request by contacting us at privacynotices@infoworks.io.

You may also obtain general information about cookies and their uses from www.allaboutcookies.org/manage-cookies/index.html.

— Information We Receive From Third Parties.

We may receive information about you from trusted third parties with whom we have relationships, including:

— Information We Collect from Products and Services.

Infoworks collects a variety of information when you use our products and services, including:

How We May Use Your Information

Infoworks uses your information, including personal information, to continually improve our products and services to and personalize those for you. We may use information we collect about you to:

We will never share, sell, rent, or trade your personal information with any third parties without your consent or other than as described in this Privacy Policy. We may share information that is collected from you in the following circumstances:

Your Rights, Access and Communication Choices

Under various laws which may be applicable to your relationship with us, you have six basic rights to request information or action regarding the data we process about you.

We aim to respond to your valid requests within a reasonable time period, typically 30 days.  In some instances, there may be legal or other reasons we may not be able to address your specific request.  You may typically:

We endeavor to give you access and control of your information and communication choices. Where applicable and practical, we provide you with opt-in and opt-out choices for subscribing or unsubscribing from communications, including:

If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us as indicated in the “How to Contact Us” section below.

Infoworks gives you choices regarding our collection, use, and sharing of information from or about you or your use of our products and services, including:

In certain jurisdictions you may have the right to request access to and receive information about certain information we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data that you have provided to us. These rights may be limited in some circumstances by local law.

Please note that Infoworks may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion. For more information on these rights, please refer to the “How to Contact Us” section below.

Cross Border Transfers

Our products and services are controlled and operated from the United States. Information from or about you or your use of our products and services may be stored and processed in any country where we have facilities or where we offer products and services. Those countries may not have the same data protection laws as the country in which you initially provided that information.

When we transfer information from or about you or your use of our products and services to other countries, we will protect it as described in this Privacy Policy. By using our products and services, or otherwise providing information to us, you consent to the transfer of information from or about you or your use of our products and services to countries outside of your country of residence, including the United States.

Where applicable, we will inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.

Protection of Your Information, Security

Infoworks is committed to protecting your information and your choices for its intended use. We have adopted technical, administrative, and physical procedures that are reasonably appropriate and satisfactory pursuant to applicable laws to help protect this information from loss, misuse, and alteration. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  Infoworks is not responsible for the privacy practices and data security measures adopted and utilized by its customers or any third parties.

If you have reason to believe that your information or your interactions with us are no longer secure, please immediately notify us of the problem by contacting us in accordance with the “How to Contact Us” section below.

Retention Period

Infoworks will retain information we collect from or about you, our customers, our products, and our services for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we consider various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.


Our products and services are not directed to individuals under the age of sixteen (16). Infoworks will not knowingly accept and we request that these under-sixteen individuals not provide any information to us. A parent or guardian who becomes aware that his or her child under the age of 16 has used the product or services or shared their personal information with Infoworks, may contact us and we will attempt to delete the child’s personal information as soon as possible.

Third Party Services, Content and Links

We encourage you to carefully consider any websites, applications, products or services, social media platforms, and marketing services that are operated by third parties and which may be linked to our websites or integrated with our products and services.

This Privacy Policy does not address, and Infoworks is not responsible for, the privacy policies, practices, or products and services of any third parties. The inclusion of a link on our websites does not imply an affiliation with the third party or any endorsement of the linked website, product or service by Infoworks. The inclusion of a link or integration with any of our products and services by any of our customers does not imply an affiliation between Infoworks and the third party or any endorsement of the linked website, product or service by Infoworks.

Infoworks is also not responsible for the collection, use, or disclosure policies and practices (including the data security practices) of any third party. You should review the privacy policies and practices of any third parties to ascertain how their privacy practices may differ from ours.

If you are a California resident, California law may provide you with additional rights regarding the use of your personal information.  To learn more about these privacy rights, visit:  https://oag.ca.gov/privacy/privacy-laws.

California’s “Shine the Light” law (CA Civil Code §1798.83) permits residents of California that use our website to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

If you are a California resident and wish to exercise your privacy rights by making a request, please contact us (see the “How to Contact Us” section below).

Updates and Changes to this Privacy Policy

We may make changes to this Privacy Policy at any time and without prior notice by posting an updated version on our websites. The “Last Modified” legend at the top of this page provides the date on which this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our websites. By continuing to use our websites, products and services, or otherwise providing information to us after changes to this Privacy Policy have been made, you agree to the changes.

How to Contact Us

To contact us with a question or comment, to opt in or opt out from certain services, or to ask about your ability to exercise your privacy rights described above, please contact us: